Terms & Conditions
Terms & Conditions
Welcome to Crown Sofas!
Please read these Terms & Conditions carefully before placing an order. By using our website and purchasing our products, you agree to the terms outlined below. If you have any questions, just give us a shout—we’re always happy to help.
1. About Us
We are a UK-based furniture manufacturer and retailer, selling directly to the public. All our products are designed and built in-house using high-quality materials sourced from trusted suppliers.
2. Orders & Payment
• Orders can be placed online through our website or over the phone.
• Payment is either cash on delivery or online.
• We accept all major credit/debit cards and other secure payment methods as listed at checkout.
• Once your order is confirmed, we’ll provide an estimated delivery timeframe.
3. Pricing
• All prices are listed in GBP and include VAT (unless stated otherwise).
• We reserve the right to change prices at any time. Pricing on confirmed orders will not be affected.
• No hidden charges—what you see is what you pay.
4. Delivery
• We deliver across the UK mainland using our in-house two-person delivery team.
• You will be given a delivery window at least one week in advance.
• Delivery includes placement of the item in the room of your choice and basic assembly (if required).
• It is your responsibility to ensure access is suitable for delivery. Please check dimensions before ordering.
• Missed deliveries or restricted access may result in redelivery fees.
• 5. Returns
• If you’re not 100% happy, contact us within 14 days of delivery.
• You can choose to:
• Return the product for a full refund.
• Exchange it for a different size, style, or colour.
• You must contact us within 14 days to be eligible for a change of mind return. You will need to arrange the return of the goods to our warehouse.
• If you wish for us to collect the items, a collection charge will apply. A quotation will be provided to you within 24hrs of request. The collection charge will need to be paid before we can arrange the collection.
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• Returned items must be in as-new condition. We reserve the right to deduct fees for any damage or signs of misuse.
• Custom or bespoke orders may be excluded from our standard return policy.
6. Warranty
• Every sofa and chair come with a 2-year warranty on all parts: fabrics, leathers, fillings, feet, and springs.
• Warranty does not cover general wear and tear, misuse, or damage caused by incorrect care or cleaning.
7. Cancellations
• Orders may be cancelled within 24 hours of placement for a full refund.
• After 24 hours, cancellation may not be possible if production has already begun.
• Custom orders cannot be cancelled once production has started.
8. Custom & Bespoke Orders
• Custom orders are made to your specifications and may include special fabrics, fillings, or dimensions.
• These items are non-refundable unless faulty.
• Lead times may vary based on materials and complexity—details will be confirmed before production begins.
9. Product Descriptions & Materials
• We make every effort to accurately display product descriptions, materials, and colours. However, screen displays can vary, and minor differences may occur.
• Natural variations in wood grain, fabric texture, or leather finish are part of the character of our materials.
10. Liability
• We are not liable for delays or failures caused by events outside our reasonable control (including but not limited to strikes, supply chain disruptions, or extreme weather).
• Our liability is limited to the value of the product purchased.
11. Governing Law
These Terms & Conditions are governed by UK law. Any disputes will be subject to the exclusive jurisdiction of the UK courts.
13. Contact Us
Have a question about these terms? Want to discuss your order?
Get in touch:
📞 +447 744 074 5542
📧 info@crownsofas@co.uk
📍 Unite A2, Bold Street, Preston, United Kingdom