Contact Us
We'd love to hear from you! Our dedicated team at Crown Sofas is here to assist with any inquiries, provide personalized advice, or address any concerns you may have.
Customer Support
Our friendly customer support team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM.
Online Assistance
For quick queries or assistance you can use our live chat feature on the website. Our online support team is ready to provide help.
Social Media
Connect with us on social media for the latest updates, design inspiration. Find us at facebook.com/crownsofas
Send a Message
Frequent Asked Questions
Your go-to resource for answers to common queries about our Sofas store. We've compiled a list of frequently asked questions to make your shopping experience as seamless as possible. If you can't find the information you're looking for, feel free to reach out to our customer support team for personalized assistance.
How can I place an order online?
Orders can be placed online through our website or over the phone.
• Payment is either cash on delivery or online.
• We accept all major credit/debit cards and other secure payment methods as listed at checkout.
• Once your order is confirmed, we’ll provide an estimated delivery timeframe.
What payment methods do you accept?
Orders can be placed online through our website or over the phone.
• Payment is either cash on delivery or online.
• We accept all major credit/debit cards and other secure payment methods as listed at checkout.
• Once your order is confirmed, we’ll provide an estimated delivery timeframe.
What is your return policy?
If you’re not 100% happy, contact us within 14 days of delivery.
• You can choose to:
• Return the product for a full refund.
• Exchange it for a different size, style, or colour.
• You must contact us within 14 days to be eligible for a change of mind return. You will need to arrange the return of the goods to our warehouse.
• If you wish for us to collect the items, a collection charge will apply. A quotation will be provided to you within 24hrs of request. The collection charge will need to be paid before we can arrange the collection.
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• Returned items must be in as-new condition. We reserve the right to deduct fees for any damage or signs of misuse.
• Custom or bespoke orders may be excluded from our standard return policy.
Do you offer Delivery services?
We deliver across the UK mainland using our in-house two-person delivery team.
• You will be given a delivery window at least one week in advance.
• Delivery includes placement of the item in the room of your choice and basic assembly (if required).
• It is your responsibility to ensure access is suitable for delivery. Please check dimensions before ordering.
• Missed deliveries or restricted access may result in redelivery fees.